Terms and Conditions of Business and Website Use

This website trans-globalevents.com (“the Site”) is owned and operated by Trans-Global Events Limited (“us”, “our” or “we”).

Trans-Global Events Limited is a limited liability company incorporated in England and Wales with company registration No. 11575940 and whose Registered Office is at 10 Queen Street Place, London, EC4R 1AG, United Kingdom and whose principal place of business is at 3rd Floor High Point, Sydenham Road, Guildford, Surrey GU1 3RX, United Kingdom.

Our VAT number is GB306840905

This document is only available in English.

The following constitutes a legal agreement between a visitor (“you”) and us with respect to our website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement.

By continuing to use our Site, registering for an Event or purchasing a Conference Delegate Pass (“Pass”) for an Event you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old. If you do not agree to (or cannot comply with) any of these terms and conditions, do not attempt to access the Site and do not register for an Event and do not purchase a Pass.

Our Site is established to give you information about Trans-Global Events, to assist you in choosing Events and Conferences that may be of interest to you and enable you to purchase Passes that we offer for sale online.

Site FAQs

Is it secure to give my credit card details over the internet?

Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it.

What methods of payment do you accept?

We take the following major credit and debit cards: VISA, VISA Credit, VISA Electron, VISA Debit/Delta, Mastercard, Solo, American Express. Unfortunately, we cannot accept cheques, cash or postal orders on this web site. If you wish to use one of these payment methods, please contact us using the details below:

Trans-Global Events Limited
3rd Floor High Point
Sydenham Road
Guildford
Surrey, GU1 3RX
United Kingdom
Telephone: +44 (0) 01483 300 018

Email: info@trans-globalevents.com

What if I cannot find the answer to my question here?

Answers to the most common questions should appear here. If your question does not appear here, please email us at: info@trans-globalevents.com

What information will Trans-Global Events hold about me and is it safe?

We only hold the information you give us when you register. To see more information about personal information and security, please view our Terms and Conditions.

ACCESSING OUR SITE

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of Business and Website Use, and that they comply with them.

  1. TERMS & CONDITIONS FOR PURCHASE OF A CONFERENCE DELEGATE PASS
    1. Our website service permits you to purchase Passes from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.
    2. Your purchase cannot be accepted until payment in full for the Passes ordered has been received by us at which time a legally binding agreement on the terms set out in this Agreement will become effective.
  2. PRICE & PAYMENT
    1. Pricing and Delivery

Prices for Passes are stated on the secure payment form that you complete on the Site.

  1. Methods of Payment

You can make a secure payment by credit card using our Secure Server.

You can pay using the following credit cards:

  • VISA
  • VISA Credit
  • VISA Electron
  • VISA Debit/Delta
  • Mastercard
  • Solo
  • American Express
  1. Security

All of the credit card information sent to Trans-Global Events travels through a Secure Socket Layer (SSL) ‘pipeline’. The information goes from your computer to our secure server. SSL is the most advanced security measure available.

The price that you have paid for Passes purchased by Credit or Debit Card will be shown on the Confirmation that you will receive by email after you have made payment.

When you purchase a Pass by Credit or Debit Card or if you have paid by invoice prior to the Event taking place, you will receive a bar code via email with your purchase confirmation. Upon arrival at the Event, this bar code should be scanned either from your smart phone or you can print it prior to your arrival and bring it with you to scan at the venue. Note in some cases we will mail you your Conference Delegate Badge prior to the event.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not authorise payment to us, whether in advance of, or subsequent to, a payment, we will not be liable for any delay or non-delivery of the Passes ordered.

  1. Booking Discounts

Discount codes must be used at the time of purchasing the Passes.

Group booking discounts can only be accepted upon purchases of Passes from the same company.

  1. Substitutions

We will accept the substitution of one attendee for another upon written notification and with identification to prove the substitution is with the agreement of the original purchaser.

  1. Order Errors and Cancellations

Passes for Events are subject to availability.

We shall be entitled to withdraw from any order for Passes made by you if the Pass is inaccurately described on the Site or where obvious errors have been made.

  1. Cancellation Policy for Conference Bookings

* This cancellation policy does not apply to Exhibition or Sponsorship Sales Orders

We must receive all cancellations for Conference Bookings in writing prior to the Conference. The following information states the timescale and refunds due for different cancellation periods.

Cancellations received:
More than 30 days prior to the event – full refund/no payment due.
More than 14 days and up to 30 days prior to the event – 50% refund and 50% payment due.
14 days or less prior to the event – no refund/full payment due.

If you have paid for your Passes by credit card or debit card we will only make a refund to the original account used by you to make your purchase.

  1. Marketing

We may request permission to send you emails and/or marketing material about our Events or Conferences.

  1. Liability

Trans-Global Events do not accept liability for any loss of, or damage to, the personal property of attendees at an Event.

We reserve the right to cancel, defer or modify the Event without prior notice.

  1. Complaints

It is in our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress throughout the complaints procedure.

If you have a complaint, please do not hesitate to contact us at info@trans-globalevents.com

  1. Attendance at the venue for the Event

We may arrange for photographs to be taken at the Event and it is possible that you might be included in any such photograph that may then be used in our marketing materials in the future. By attending the Event, you consent to such photographs and their use for marketing purposes.

You may not make audio or audio-visual recordings at any venue.

  1. Consumer Rights

The terms and conditions in this Clause 2 do not affect your statutory rights as a consumer.

  1. OUR RIGHT TO VARY THESE TERMS & CONDITIONS
    1. We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. These Terms were most recently updated on 28 November 2018.
    2. You will be subject to the policies and Terms and Conditions in force at the time that you order Passes from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).
  2. YOUR AGREEMENTS

YOU AGREE that:-

  1. It is your responsibility to provide accurate personal information (“Personal Data”) and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Passes to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Passes ordered. We will not store your credit card or debit card details anywhere on the Site;
  2. It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the terms of our Privacy and Cookies Policy
  3. It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name and password. You will not allow others to use your user name or password and you will notify us immediately of any unauthorised use of either of them. We shall not be responsible for any losses arising out of the unauthorised use of your user name or password and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same;
  4. Whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site);
  5. You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.
  6. Variation in computer, browser and operation will create differences in visual layout and usability of the Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.
  1. SYSTEM REQUIREMENTS
    1. The computer, internet access and system operated by you and your ability to use the same may affect your ability to purchase any Pass from our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any Passes from our Site are your responsibility.
  2. MISUSE OF THE SITE
    1. We reserve the right to suspend or terminate your access to the Site or parts of it if at our sole discretion we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the Site without our prior consent.
    2. You will only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited emails.
  3. INDEMNITY
    1. You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors’ or attorneys’ fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms of Business and Use for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.
  4. ASSIGNMENT
    1. You may not transfer or otherwise deal with your rights and/or obligations under these Terms of Business and Use.
    2. We may sub-contract, transfer or otherwise deal with our rights and/or obligations under these Terms of Business and Use in whole or in part
  5. GENERAL
    1. We have the right to withdraw any Event or Conference from the Site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.
    2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Passes you purchased.
    3. We will not be liable for errors or omissions on the Site nor for loss or damage suffered by you as a result of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.
    4. We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the Site.
    5. The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections that may be incorporated) or anything else that may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email to info@trans-globalevents.com
    6. We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to Events or Conferences.
    7. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or to any third party.
    8. Links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.
    9. We welcome ‘hot links’ to the Site, but not ‘deep linking’ by which we mean that you may not include a link to our Site, or display the contents of our Site, surrounded or framed or otherwise surrounded by content not originating from us without our consent. Any unauthorized framing of or linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this Agreement or other remedies as set out in this Agreement.
    10. It is the responsibility of advertisers on this Site to ensure that any content submitted by them for inclusion on the Site complies with applicable laws and regulations and we shall not be responsible for or liable to any extent for any error or inaccuracy that may appear in such content.
  6. INTELLECTUAL PROPERTY RIGHTS
    1. All intellectual property content on the Site including, without limitation trademarks, button icons, logos, graphics and images is owned by us or licensed to us and is protected by International Copyright laws. Your use of them is governed by this Agreement, certain end-user licence agreements, and applicable law.
    2. You will infringe our rights if you copy or reproduce any part of the Site save for:
      • a temporary copy of any part of the Site that is automatically made or retained by your browser as you browse the Site; or
      • you printing out any pages from the Site as a record of any Passes you have purchased from it; or
      • you printing out a copy of these Terms and Conditions which we would request you to do; or
      • your own personal use provided that:
        • no documents or related graphics on the Site are modified in any way;
        • no graphics on the Site are used separately from the corresponding text; and
        • the Company’s copyright and trade mark notices and this permission notice appear in all copies.
  1. Other than for the above four exceptions you must not copy the intellectual property in question for any purpose.
  2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  3. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
  4. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
  5. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  6. For the purposes of this Clause 10 “copy” and “copying” shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.
  1. DISCLAIMERS
    1. To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set out in this Agreement is prohibited by any law that is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (£10).
    2. You understand and agree that your use of the Site is at your own sole risk. The Site is provided “as is” and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.
    3. We make no warranty that any particular device or software you use will be compatible with this Site. It is your sole responsibility to ensure that your system(s) will function correctly with this Site.
    4. Under no circumstances shall we be liable for any unauthorised use of the Site or Passes purchased from it.
    5. Under no circumstances shall we be liable to you for any direct, indirect, consequential, incidental or special damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages.
  2. THIRD PARTY RIGHTS
    1. This Agreement is only for the benefit of you and us and no other person can claim a benefit from this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 that Act shall not apply to this Agreement.
  3. LAW & LEGAL NOTICES
    1. English Law governs this Agreement and your use of the Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your use of this Site.
    2. This Agreement and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of this Site and the purchase of Passes via this Site. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
  4. ACKNOWLEDGEMENTS
    1. You acknowledge that we may change the terms of this Agreement by posting a new Agreement on the Site. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes. By reading this Agreement together with our Privacy and Cookies Policy and continuing to use this Site you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this Agreement and by our Privacy and Cookies Policy; Policy both of which are available from every page of our website trans-globalevents.com.
  5. DISPUTE RESOLUTION
    1. Please note that if you have a dispute with us that cannot be resolved amicably, the European Commission provides a platform (the “ODR platform”) for the out-of-court resolution of disputes concerning contractual obligations arising from online contracts for sales or services. The ODR platform is accessible via the following link:
      http://ec.europa.eu/consumers/odr
    2. Our email address is info@trans-globalevents.com